Magellan is conscious of the utility and efficiency of using electronic mail and forms for communication between the patient, his/her medical centre, healthcare professionals and the administrative department.
We make every effort to ensure that this service meets the requirements of federal law on the protection of personal data.
In order to protect the interests of the patient himself and to avoid untoward incidents, these communications are subject to the following regulations:
Messages exchanged with patients are protected by medical and professional confidentiality
By communicating through e-mail or via our website, you give permission to transmit the data on the form to your Magellan medical centre. They will be read and processed by the counter secretary who, if necessary, will forward them to our staff and/or your doctor or carer.
Correspondence by e-mail is billable under the heading “telephone”.
We have set a goal of replying you as fast as possible but we do not guarantee that we can do so within any particular timeframe; do not send urgent messages by electronic mail or forms. In case of a life-threatening emergency, dial 144. For any urgent request, contact your center or the emergency services by telephone.
The use of electronic mail and forms is restricted to the exchange of ordinary information, not to complex medical issues which require consultation.
The patient accepts that any person who has access to his/her email account will be able to read messages that are sent to him from the centre.
Your data will never be used for commercial purposes under any circumstances.
Do not hesitate to share your ideasfor quality improvement.